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Terms Of Service

Disclaimer:  RJ Training does not employ registered dieticians or medical practitioners. Recommendations are for educational purposes only. Coaching should not be taken as medical advice. It is not intended to diagnose, treat, cure, or prevent any health problem, nor is it intended to replace the advice of a physician.  The decision to follow these recommendations is at your own discretion. If you have medical concerns please consult your family doctor.

ONBOARDING

  • 3-month minimum commitment for training

    • 1 subscription pause is allowed, up to 60 days.  This is effective after the initial 3-month commitment has been completed.

    • Additional pauses are allowed at the discretion of the coach.

  • 45 minute on-boarding call is mandatory upon registration, at a cost of $100

    • This is at the discretion of your coach. In some cases a call may not be required.

  • Initial plan will be sent to you within 72 hours after initial call and completion of appropriate documentation, pending payment.

COMMUNICATION

  • 24hrs turn around time for email check-in communication.

    • LATE check-ins are not guaranteed a 24hr response time.

  • 48hrs response time for video reviews.

  • Questions requiring quick responses, please email your coach with the word “URGENT” in the subject line.

    • Please avoid using social media platforms as a means of urgent communication.

  • One 30 minute video call is available each month, additional video calls are at the discretion of your coach.

  • The facebook group are public forums, past and current clients have access. The decision to share private information is at your discretion.

    • Please follow community guidelines. 

SUBSCRIPTION, CANCELLATION AND PAYMENTS

  • Subscription payments will be charged monthly on the initial order date.

    • If the order date needs to be changed, please discuss with your coach.

  • 24 hour notice required prior to payment date for cancellation.

    • Once a payment is processed there are no refunds.

    • It is your responsibility to notify your coach regarding cancellation if you wish to discontinue service. Payments will continue unless your coach is notified.

  • If service pricing is subject to change, you will be given at least 60 days notice.

  • If a payment does not go through, your coach will make contact within 24 hours, and a resolution must be achieved within 72 hours to the best of our abilities. 

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PRIVACY

  • All information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.

  • Your name, image, written feedback, voice, and/or appearance may be used in promotional materials. Your full identity (including full name and face) will not be exposed without your permission.

VACATION/HOLIDAYS

  • Your coach is permitted 1 week of vacation per quarter.

    • During this time, only emails labelled ‘URGENT’ will be responded to within 24 hours, please allow extended time for non urgent communication. No video calls will be available during this time.

    • Training plans will be sent in advance. Video reviews will not be completed at this time, unless during competition prep.

    • Nutrition check-ins will be completed in an abbreviated fashion.

  • 2 weeks per year, your coach is entitled to full vacation where communication is not available. At your coaches discretion exceptions can be made when in competition prep.

  • Major holidays including Easter, Canadian Thanksgiving, Christmas Eve/Day, Boxing Day, New Year’s Eve/Day, Canada Day, and Labour Day all communication will be deferred to next business day.

THE COACHING PROCESSES

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Training

  • Videos are to be sent to your coach via TrueCoach as you complete your training.

    • Please do not stockpile videos and submit all at once.

  • Training logs are to be completed by your check-in day, as assigned by your coach.

  • Training programs to be sent on a weekly basis.

    • Program iterations will be accompanied by Coach's Notes and/or LOOM video to explain the changes made.

    • Incomplete training logs at the time of program delivery will result in updates made as if training was completed at 100% compliance

    • If training logs cannot be completed on time, please notify your coach in advance.  

    • Late submissions cannot be guaranteed 24hrs turnaround time.

  • Athletes have access to their coach 24/7 via email and WhatsApp.  Standard response times as per "Communication" section of this document.

  • Please communicate all relevant information with your coach.  They are here to help you navigate your training process and without all of the information available, they will not be able to support you to the best of their abilities.

    • You are never a bother, so don't hold back your feedback, questions, or concerns.

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